Delivery and Returns

Delivery Policy

1. Shipping Timeline:
   • Orders are processed within 1-3 business days.
   • Delivery within the country typically takes 3-7 business days. International delivery might require 7-14 business days, depending on the destination.
2. Shipping Charges:
   • Free shipping on orders above 1000$.
   • Standard shipping charges apply for orders below the specified amount.
3. Order Tracking:
   • Once the order is dispatched, a tracking number will be provided via email or SMS.
4. Custom Duties and Taxes (for international orders):
   • Any applicable duties or taxes are the customer’s responsibility.

Returns and Exchange Policy

1. Eligibility for Return:
   • Items must be returned within 14-30 days of delivery.
   • Products should be unused, in their original packaging, with tags intact.
2. Non-Returnable Items:
   • Personalized or customized leather products cannot be returned unless there’s a defect.
3. Process:
   • Contact our customer service team at email/contact number to initiate a return.
   • A return authorization slip must be included in the package.
4. Refunds and Exchanges:
   • Refunds will be processed within 7-14 business days after the returned product is inspected.
   • Exchanges depend on stock availability.
5. Return Shipping Costs:
   • The customer may bear the shipping costs unless the return is due to a defect or error on the company’s part.